Privacy Policy

CHILD AND FAMILY THERAPY

Your Details

As part of providing a service to you, we need to collect personal information which may include details about your child and you. This may include your name, contact information and other general details as well as details of any assessment and intervention sessions.

The purpose of keeping these records is primarily for the purpose of providing a service that most effectively meets your needs. This may include:

Use within our service to ensure clients are provided with quality supports and services.
Communication with Parents and Guardians about services and updates.
Disclosure of information to the NDIA, NDIS Quality and Safeguards Commission, other government agencies or other funding bodies, if needed.
Disclosure of information to health professionals or other providers to ensure appropriate services and quality.

Communication during supervision is confidential and the purpose of the supervisions is to enhance the quality of care you receive.

We may use personal information for secondary purposes, such as:

Billing and administrative purposes.
Communication about services and updates.
Compliance with legal obligations.

We utilise online client management systems which encrypts your data to keep it safe.

Confidentiality

All personal information gathered during the provision of the service will remain confidential and secure unless:

Written consent is provided by a parent or guardian to disclose information.
When it is necessary to lessen or prevent a serious threat to a client’s life, health or safety or public health or safety.
As required or authorised by law (e.g. Court Subpoena).
The law is going to be or has been broken.
There are indicators, or suspected or confirmed belief that a child has experienced sexual, physical, emotional or psychological abuse or neglect. Please see relevant policy and procedure.